Here is the information we have on Grange Hotel, which is a hotel located in Bournemouth. Find That Hotel is first for Grange Hotel reviews and Grange Hotel Bournemouth information and maps.
57 Southbourne Overcliff Drive
Bournemouth, BH6 3NL
Phone: 01202 433093
Fax: 01202 424228
Reviews of Grange Hotel
November 7, 2007
i was disgusted by this hotel.
we arrived after a long 6 hour drive.
we were greeted by a loverly rewceptionist who advised us that there was a mistake with the booking, the reseptionist who took our booking had undercharged us by half the price, but the receptionist had now left. the lady who greeted us called the manager and advised him of the problem, the manager then came to "sort us out" these were his words. he did not greet us with hello but with a what is the problem now!! he advised us that he was not going to let us stay here for this price and we could "have our money back and scratch around and find somewhere else" thwese again were his words! when we advised him that this was there mistake and we would be happy to pay the extra cost but needed to confirm this with our boss, he advised us that we will find nowhere cheaper that his hotel and that we were " northoners who cannot add up properly" again his words, even though it was his receptionist who faxed us the bill. he then advised us that he was a business man and the manager and walked away with no apology at all. he then came back and simply said he is sory for his attitude and that is how he is, in a marror of words. he had reduced my mum to tears until i advised him that he had not appologised at all for the situation and how much he had upset my mother. he then walked away with no appology and started to count money.
we sorted out the situation ourselves and paid the extra £500!!! which my no means was the hotel worth it.
the rooms were disgisting, dirty and from the 1900's!! the bathroom was tiny with taps that did not work and scum around the bath, and i dont even want to mention the dribbling shower.
very hard to sleep as it was so cold, they seem to think they are in spain as there was a thin woolen blanket with a cover over the top! i decided to get a quilt from the cupbord wich reminded me of a lylo, which had burns on it and smelt of mold. we had to ask for an ironing bord and iron, which of corse did not work at all.
we went for breakfast and waited 15 mins to be seated, the breakfast was diobolical, the eggs were undercooked, the sausages were as big as my little finger and the bacon was undercooked.
in all my expreience was awful, not worth the money and not worth the 2 start that it has been granted, i will be reporting the hotel to the bounmouth hotel standars agency, as i was digused with the way that we were treated.
Review Grange Hotel